Shipping policy
At TORQUEA, we focus on delivering your order in a reliable, transparent, and trackable way.
Order Processing
Orders are processed within 1–3 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Times
| Destination | Delivery Time |
|---|---|
| Italy | 5–9 business days |
| Europe | 6–12 business days |
| International | 8–15 business days |
Delivery times are estimates only and may vary depending on logistics conditions or high-demand periods.
Shipping & Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Shipping Costs
- Standard shipping: calculated at checkout
- Free shipping promotions (if available) will be clearly displayed on the website
Delays & External Factors
TORQUEA is not responsible for delays caused by:
- shipping carriers
- customs clearance
- incorrect or incomplete shipping information
- unforeseen circumstances outside our control
Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not liable for orders delivered to incorrect addresses provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us at:
torquea@outlook.it